INFLUENCE OF INFORMATION AND COMMUNICATION TECHNOLOGY ON PERFORMANCE OF AVIATION INDUSTRY - A CASE OF KENYA AIRWAYS LTD
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The aim of this study is to ascertain the influence of information and communication technology
on the performance of the aviation industry in Kenya with the case of Kenya Airways -Kenya
office. Specifically the study seeks; to study the influence of communication networks on the
performance of an airline, to establish the influence of mobile phone technology on the
performance of an airline, to investigate the influence of handheld devices and iPads on the
performance of an airline and to study the influence of Internet applications on the performance
of an airline. The study will adopt a descriptive survey design. The population will comprise all
Kenya Airways staff in Nairobi office. A sample of 244 employees will be randomly selected for
the study. Purposive sampling will be used to select Nairobi office as the study site. The study
will rely on data collected through a questionnaire structured to meet the objectives of the study.
The questions will be both open ended and closed ended. The process of data analysis will
involve data clean up and explanation. Responses in the questionnaires will be tabulated, coded
and processed by use of a computer Statistical Package for Social Science (SPSS) version 17.0
programme to analyze the data. The responses from the open-ended questions will be listed to
obtain proportions appropriately. The study is significant as it would provide the management of
the airline, in this case Kenya Airways, information that they can leverage on to improve on the
performance of the airline. It will also add to the knowledge required to assist policy makers and
regulatory bodies make decisions that would change the way operations are carried out. The
study findings showed that information and communication technology which includes
communication networks, mobile phone technology, handheld devices such as iPads and Internet
and computer applications influence the performance of the aviation to a large extent by assisting
to improve on faster passenger handling and increased revenue generated from improved access
to information. The recommendations show that the company should align itself to using ICT at
a strategic level and to these strategies are cascaded to all levels of the hierarchy.